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Still losing up to 18% of every booking? Direct bookings with us are 5%.

Living
Book a free valuation
UK +44 (0) 20 3983 6300SA +27 21 100 6828living@charleshope.co.uk

How it works

From first call to first payout.

No long onboarding, no minimum term, and a realistic number in front of you before you commit to anything.

Book a free valuation

How it works

Live in about two weeks.

No long onboarding, no minimum term, and a real number in front of you before you commit to anything.

Start with a valuation

  1. Free property valuation

    Tell us where the property is and what it is. We come back with a realistic rate, occupancy and net-income projection based on what comparable apartments in that area actually achieve.

  2. Onboarding and setup

    Photography, listing build, smart-lock installation, pricing strategy and compliance checks. Most properties are live within 10–14 days of signing.

  3. We market and manage

    Your property goes live on the Charles Hope direct engine and on selected OTA channels. Guests are vetted, hosted and supported by our team, and the property is cleaned to spec after every stay.

  4. You get paid

    One monthly statement, one payment, every fee itemised. No account charge, no minimum term, 30 days' notice if you ever want the keys back.

Onboarding

Live in ten to fourteen days.

The timeline is usually set by photography and any local licensing checks — everything else runs in parallel.

  1. Day 0

    Valuation call

    Twenty minutes. We ask about the property, you get a realistic income projection for it.

  2. Day 1–3

    Agreement and access

    Rolling agreement signed, keys and access arranged, compliance and licensing checked for the local authority.

  3. Day 3–7

    Photography and listing

    Professional photography, listing copy, and the property built into the Charles Hope direct engine.

  4. Day 7–10

    Smart lock and setup

    Smart-lock installed, inventory logged, linen and consumables stocked, housekeeping briefed.

  5. Day 10–14

    Live and taking bookings

    Live on the direct engine and selected OTA channels, with pricing set against live market rates.

What's included

Everything, in detail.

Four areas of the service, and what each one actually means day to day.

The London skyline at dusk
01

Direct bookings at 5%

Your property is marketed to corporate accounts and returning Charles Hope guests through our own booking engine — not rented out to a platform that takes a fifth of every night.

Charles Hope has been filling serviced apartments across 15+ UK locations and Cape Town for years. That demand — corporate travel bookers, relocation agents, project teams, returning guests — is the same demand we point at your property. When a booking comes through our engine the commission is 5%, not the 15–18% the large platforms charge.

  • Listed on the Charles Hope direct booking engine
  • Exposure to established corporate and relocation accounts
  • OTA channels still used to fill gaps — we don't turn demand away
  • Dynamic pricing reviewed against live market rates
A guest arriving at a Charles Hope apartment
02

Guest management, end to end

Enquiry to check-out, handled by the same team that runs Charles Hope aparthotels. Vetting, communication, 24/7 support and a keyless arrival as standard.

Every guest is screened before arrival and supported by a real team throughout the stay. Smart-lock access means guests let themselves in with a code that expires when they leave — no key handovers, no waiting around, no cost buried in a higher monthly fee.

  • Guest vetting and ID verification
  • 24/7 guest support line
  • Keyless smart-lock access — £250 one-off installation
  • Optional in-person welcome at £40 per arrival
A freshly serviced Charles Hope apartment
03

Housekeeping and property care

Hotel-standard turnarounds, linen, consumables and maintenance, run to the same specification as our own serviced apartments.

Your property is cleaned, inspected and restocked between every stay by teams working to the Charles Hope housekeeping specification. Issues are photographed, logged and reported to you — nothing is quietly absorbed and nothing surprises you later.

  • Hotel-standard turnaround between every stay
  • Linen, towels and consumables managed for you
  • Inspection log with photos after each stay
  • Maintenance triaged and quoted before any work starts
Inside a Charles Hope serviced apartment
04

Transparent owner reporting

One monthly statement showing every booking, every fee and exactly what lands in your account. No fixed account charge, on a rolling agreement.

You see the same numbers we do: nightly rate achieved, occupancy, commission, management fee and net payout, line by line. There is no monthly platform charge and no minimum term — the agreement rolls, so we have to keep earning it.

  • Itemised monthly owner statement
  • Occupancy and rate performance against market
  • No monthly account fee
  • Rolling agreement, 30 days' notice

Questions

The things owners always ask.

If yours isn't here, call us — we'd rather answer it now than have you find out later.

Because we are not only a management company — Charles Hope is an established serviced-apartment operator with its own booking engine and its own corporate demand. When a booking comes through that engine, there is no platform taking a cut, so the commission is 5%. We still use Airbnb and Booking.com to fill gaps, and those bookings carry the platform's own rate — we simply don't rely on them for everything.

5% commission on direct bookings and a 12% management fee on booking revenue. Smart-lock installation is a one-off £250 per property, and an in-person guest welcome is £40 per arrival if you want it. There is no monthly account fee and no minimum term.

No. The agreement rolls monthly with 30 days' notice on either side. We would rather keep your property by performing than by tying you in.

Yes. Charles Hope operates in both markets, and CharlesHope Living manages short-term rentals across UK cities and the Western Cape, Gauteng and KwaZulu-Natal. South African owners are quoted, reported to and paid in Rand.

They are indicative area averages for professionally managed short-lets, not a quote and not a guarantee. Real performance depends on the specific property, its condition, its photography and the season. A free valuation gives you a figure based on your actual property.

Every guest is vetted and ID-verified before arrival, a security deposit or damage waiver is held on each booking, and the property is inspected and photographed after every stay. Anything found is reported to you the same day with the evidence.

Yes. You can block dates in the owner calendar whenever you want it for your own use. We just ask for reasonable notice so we are not turning away a confirmed booking.

Most properties are live within 10–14 days of signing — the timeline is usually set by photography and any compliance or licensing checks in that local authority.

Free · No obligation

Find out what your property should be earning.

Twenty minutes on a call and we'll give you a realistic rate, occupancy and net-income figure for your actual property — not an average, and not a sales pitch.

Book a free valuation +44 (0) 20 3983 6300

South Africa: +27 21 100 6828