Why us
An operator, not an agency.
Anyone can list a property. Very few management companies also run their own apartments, in both of the markets you're being sold on — which is exactly why we can charge 5% and still do the work properly.
- UK locations operated
- 15+UK locations operated
- Countries — UK & South Africa
- 2Countries — UK & South Africa
- Commission on direct bookings
- 5%Commission on direct bookings
- Guest support
- 24/7Guest support
The difference
What running our own apartments buys you.
Three things a management-only agency simply cannot offer, because they don't have any inventory of their own.
The demand already exists
Charles Hope fills its own apartments through corporate travel bookers, relocation agents, project teams and returning guests — people who book us directly because they've stayed with us before. Your property joins that inventory, not a listings pile.
The operation is already running
Housekeeping teams, guest support, maintenance contractors, compliance processes — all of it exists in the markets we operate in, because we run our own properties there. Nothing is being spun up for you from scratch.
The standard is already set
Your property is turned around to the same housekeeping specification as a Charles Hope aparthotel, inspected after every stay, and photographed if anything is wrong. That standard is what makes guests book direct next time.
Why Charles Hope
Hospitality first.
Management second.
Most short-let managers came to property from software or lettings. We came to it from hospitality — running apartments where guests actually stay, night after night, across two countries.
We're an operator, not a middleman
Charles Hope runs its own serviced apartments and aparthotels in 15+ UK locations and Cape Town. Your property is managed to the standard we hold our own inventory to — because it's the same team and the same specification.
Demand we already own
Corporate travel bookers, relocation agents, project teams and returning guests book Charles Hope directly. That existing demand is what fills your property at 5% instead of 18%.
Nothing hidden in the small print
One itemised statement a month. No account charge, no minimum term, 30 days' notice. If we stop earning the property, you take it back.
Side by side
How we compare.
Measured against a typical short-let management agency of the Houst or Nestify type.
CharlesHope Living
Typical agency
Booking commission
Management fee
Monthly account fee
Contract term
Where bookings come from
Guest check-in
Operating background
Owner reporting
Comparison based on published market rates at the time of writing. Individual agreements vary.
Where we manage
Two countries, one standard.
Charles Hope already operates apartments in these markets, which means local teams, local housekeeping and local knowledge of what a night is actually worth.
United Kingdom
London — Battersea
United Kingdom
London — Canary Wharf
United Kingdom
Manchester
United Kingdom
Cambridge
United Kingdom
Birmingham
United Kingdom
Liverpool
United Kingdom
Leeds
South Africa
Cape Town
Find out what your property should be earning.
Twenty minutes on a call and we'll give you a realistic rate, occupancy and net-income figure for your actual property — not an average, and not a sales pitch.
South Africa: +27 21 100 6828