Pricing
Two numbers. No third one hiding.
5% commission on direct bookings and a 12% management fee. No monthly account charge, no minimum term, and every optional extra priced openly below.
5%
Direct booking commission
Charged on bookings that come through the Charles Hope direct engine — corporate accounts, returning guests and our own channels.
12%
Management fee
Charged on booking revenue. Covers marketing, guest management, housekeeping coordination, maintenance triage and owner reporting.
£0
Monthly account fee
No fixed monthly charge. If the property doesn't earn in a given month, you don't pay us for that month.
Bookings that come through Airbnb or Booking.com carry that platform's own commission — we don't turn demand away to protect a headline number. The difference is that we aren't relying on them, so most nights are booked direct at 5%. South African owners are quoted, reported to and paid in Rand.
Optional extras
Priced separately, on purpose.
Most agencies fold these into a higher monthly percentage whether you use them or not. We'd rather you only paid for what you actually want.
£250one-off, per property
Smart-lock installation
Guests let themselves in with a code that expires when they check out. Installed once, then no key handovers for the life of the agreement.
£40per arrival, optional
In-person welcome
A member of the team meets the guest and hands over in person. Priced per arrival rather than buried inside a higher monthly fee, so you only pay when you want it.
At costquoted before any work
Maintenance and repairs
Issues are triaged, photographed and quoted to you before anything is instructed. No mark-up and no work carried out without your sign-off.
Includedno extra charge
Photography and listing build
Professional photography, listing copy and channel setup are part of onboarding, not an upfront fee.
What the fee covers
All of this, inside the 12%.
If it isn't on this list or in the extras above, we don't charge you for it.
- Listing on the Charles Hope direct booking engine
- Distribution across selected OTA channels
- Dynamic pricing reviewed against live market rates
- Guest vetting and ID verification
- 24/7 guest support line
- Housekeeping coordination to hotel specification
- Linen, towels and consumables management
- Post-stay inspection log with photos
- Maintenance triage and contractor management
- Itemised monthly owner statement
- Rolling agreement — 30 days' notice
- Owner calendar blocking for personal use
Savings comparison
What that means in pounds.
Set the slider to your monthly booking revenue and see the difference against a typical OTA-led agency.
£5,000
Typical agency · OTA-led
£3,075
you keep · 62% of revenue
- OTA commission · 18%
- −£900
- Management fee · 20%
- −£1,000
- Monthly account fee
- −£25
CharlesHope Living · direct-led
£4,150
you keep · 83% of revenue
- Direct booking commission · 5%
- −£250
- Management fee · 12%
- −£600
- Monthly account fee
- None
You keep more with CharlesHope Living
£1,075/ month
That is £12,900 a year on the same bookings.
Comparison uses typical market rates — 18% OTA commission, 20% management and a fixed monthly account charge — and excludes VAT. Your own agreement may differ.
Side by side
How we compare.
Measured against a typical short-let management agency of the Houst or Nestify type.
CharlesHope Living
Typical agency
Booking commission
Management fee
Monthly account fee
Contract term
Where bookings come from
Guest check-in
Operating background
Owner reporting
Comparison based on published market rates at the time of writing. Individual agreements vary.
Questions
The things owners always ask.
If yours isn't here, call us — we'd rather answer it now than have you find out later.
Because we are not only a management company — Charles Hope is an established serviced-apartment operator with its own booking engine and its own corporate demand. When a booking comes through that engine, there is no platform taking a cut, so the commission is 5%. We still use Airbnb and Booking.com to fill gaps, and those bookings carry the platform's own rate — we simply don't rely on them for everything.
5% commission on direct bookings and a 12% management fee on booking revenue. Smart-lock installation is a one-off £250 per property, and an in-person guest welcome is £40 per arrival if you want it. There is no monthly account fee and no minimum term.
No. The agreement rolls monthly with 30 days' notice on either side. We would rather keep your property by performing than by tying you in.
Yes. Charles Hope operates in both markets, and CharlesHope Living manages short-term rentals across UK cities and the Western Cape, Gauteng and KwaZulu-Natal. South African owners are quoted, reported to and paid in Rand.
They are indicative area averages for professionally managed short-lets, not a quote and not a guarantee. Real performance depends on the specific property, its condition, its photography and the season. A free valuation gives you a figure based on your actual property.
Every guest is vetted and ID-verified before arrival, a security deposit or damage waiver is held on each booking, and the property is inspected and photographed after every stay. Anything found is reported to you the same day with the evidence.
Yes. You can block dates in the owner calendar whenever you want it for your own use. We just ask for reasonable notice so we are not turning away a confirmed booking.
Most properties are live within 10–14 days of signing — the timeline is usually set by photography and any compliance or licensing checks in that local authority.
Find out what your property should be earning.
Twenty minutes on a call and we'll give you a realistic rate, occupancy and net-income figure for your actual property — not an average, and not a sales pitch.
South Africa: +27 21 100 6828